1. Bank Transfer or EFT (Electronic Funds Transfer)
You can find our IBAN numbers at bank account information page and you can type your order number in the description section while making payment.
2. Payment by credit card on payment page
Your credit card can be used for single payment or for all bank installments. On-line payments will be processed at the end of your order to keep your credit card. Due to possible order cancellation or stock problems, your credit card will be charged within 3-7 business days for canceling your order.
3. Ordered Price
In case your order is canceled due to possible reasons; Professional will return your product fee and / or your credit card within 3-7 business days. However, you need to accurately and completely report your bank account information and / or credit card information to our company financial authorities.
4. Delivery
The shipping dates of the products are usually written on the product pages, if not, please ask us at sales@professional-com.uk
5. Payment Follower
If the online payment system can not carry out the transaction for any reason, at the end of the payment steps, our visitors are informed.
In case of any error, the customer who made the order is contacted with the order which can not be delivered.
The validity of the e-mail address specified by our customer is confirmed by automatic e-mail sent after the order has been transferred.
We are also responsible for the bank where we use the credit card system as well as the customer for the delivery.
6. During Delivery
Open and check the packages you think you are damaged during shipment in front of the cargo officer you are taking delivery of. If you think that there is any damage to the product, do not take delivery of the product by keeping a record to the cargo company.
It is accepted that the cargo company fully fulfills its duty after the delivery of the product.
If the product is damaged, please send it to sales@professional-com.uk by e-mail at +44 (0) 1204 363 515 as soon as possible.
If you perform these operations, we will start to work on your package and ensure delivery is repeated as soon as possible.